My order was marked delivered but it’s not here.

If your order shows as delivered but you haven’t received it, there are several steps you can take to locate your package before contacting Sabrent.

Check Around Your Home:
- Carriers often leave packages in a safe location if no one is home.
- Look around porches, garages, back doors, or other usual delivery spots.
Ask Neighbors or Building Management:
- Someone nearby may have accepted the package on your behalf.
Verify the Shipping Address:
- Double-check the address listed in your order confirmation email to ensure it matches your intended delivery location.
Allow Additional Delivery Time:
- Occasionally, packages are marked as delivered a few hours or even a day before they actually arrive.
Contact the Carrier:
- If the package is still missing after checking the above, reach out directly to the shipping carrier with your tracking number for assistance.
Contact Sabrent Customer Support:
- If you need further help, our team is happy to assist.
- Email: Contact Form
- Phone: +1 (323) 266-0911
- Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Keep your tracking number handy when contacting the carrier or support team.
Acting quickly after noticing the “delivered” status helps resolve the issue faster.

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