If you need to return a Sabrent product, our team is here to help. Returns are handled through our Return Merchandise Authorization (RMA) process to ensure your replacement or refund is processed smoothly.

Details:

To start a return:

   1. Check Eligibility:

• Products purchased directly from Sabrent.com can usually be returned within 30 days of delivery.
• Items must be in their original packaging and include all accessories.

   2. Contact Sabrent Customer Support:

• Provide your order number, contact details, and a brief reason for the return (e.g., unwanted item, damaged product, wrong item received).
• Attach photos if your product arrived damaged or defective.
• Customer Support Contact:
  • • Phone: +1 (323) 266-0911
    • Online: Contact Form
    • Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

   3. Receive Your RMA Number:

• Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
• Include this RMA number with your return to ensure proper processing.

   4. Ship the Product Back:

• Use the instructions provided by our team.

   5. Refund or Replacement:

• Once the return is received and inspected, a refund or replacement will be issued according to your request and eligibility.