If your Sabrent product arrives damaged, we’re here to help. Please follow the steps below to initiate a return or replacement.

Steps to Take:

    1. Document the Damage:

• Take clear photos of the damaged product, packaging, and any shipping labels.
• Ensure the photos clearly show the extent of the damage.

   2. Contact Sabrent Customer Support:

• Reach out to our support team at +1 (323) 266-0911.
• Our hours of operation are Monday to Friday, 9:00 AM to 5:00 PM EST.
• Alternatively, you can use our online contact form to submit your issue.

3. Provide Necessary Information:

• Include your order number, contact details, and a description of the damage.
•  Attach the photos you took of the damaged product and packaging.

   4. Return Merchandise Authorization (RMA):

• If your return is approved, we’ll issue an RMA number.
• Follow the instructions provided to return the damaged product.

   5. Replacement or Refund:

• Once we receive the returned item, we’ll process a replacement or refund as per our policy.